Acceptable use

This policy explains what is and is not acceptable when you use the public Wrong Train website, this help center, and the email contact channel described on the contact page. Reading pages, trying the demo on the landing page, asking for an invite, and writing in good faith are all fine. The rules below are about conduct that threatens, harms, or deceives people, or that interferes with the sites.

What this policy covers

• The public landing page at wrongtrain.com.
• This help center.
• Email you send to Wrong Train, either through a route on the contact page or from the draft that the Request an invite link on the landing page opens in your own email app.

The Wrong Train app, the private workspace, and SESHAT are in closed preview and are not covered by this policy. The public sites have no accounts, forums, comment sections, or uploads, so this policy does not set rules for them.

What is welcome

• Criticism. You can disagree with Wrong Train, the website, or this help center, and say so plainly.
• Problem reports. Broken pages, broken links, and display problems are worth reporting. See Page or link not working.
• Accessibility feedback. Barriers that make a page hard to read or use are worth reporting. See Accessibility and feedback.
• Security observations. If you notice something that looks like a security issue, you can describe it using the security route. This policy does not give permission to test, scan, or probe the sites.
• Reports of misuse. Telling Wrong Train about misuse of these sites, the contact channel, or the Wrong Train name is not the same as taking part in it. Describe what happened without including other people's personal details. For example, telling Wrong Train about an email that falsely claims to come from Wrong Train is welcome.

What is not allowed

• Threatening to harm anyone.
• Harassment, including abusive, intimidating, or repeated unwanted messages.
• Doxxing, which means sharing or threatening to share someone else's private information, such as a home address, phone number, or private records, without their permission.
• Impersonating another person or organization, or falsely claiming to act for Wrong Train.
• Trying to reach parts of the sites, servers, or mailboxes that are not open to the public, or trying to get around any access restriction.
• Disrupting the sites or the contact channel, for example by flooding them with automated requests or messages.
• Sending malware, harmful attachments, or links designed to deceive people or damage their devices.
• Using the contact channel to collect information about other people, for example by asking whether a named person has requested an invite.
• Spam, meaning bulk, unsolicited, or repetitive messages sent without regard to what the channel is for.

Where the line is

Complaints and criticism are fine, even when they are blunt. A message crosses the line when it threatens someone or attacks a person instead of raising an issue. It also crosses the line when it shares someone else's private information, or is sent to overwhelm the channel.

A synthetic example of a useful report: "The Request an invite link did nothing on my phone, and the text is hard to read at large sizes." Sharing another person's home address or other private details is not acceptable here. If you are reporting that such details were exposed, describe what happened and where, without repeating the details.

What may happen after misuse

There is no account to suspend and no formal appeals process, because the public sites have no accounts. The responses that may realistically follow misuse are:

• Messages that break this policy may be ignored or left unanswered.
• A sender may be blocked from the contact channel, so later messages from that address may not be received.
• Traffic from a source that is trying to disrupt the sites or reach areas that are not public may be blocked.
• Threats that appear to be unlawful may be reported to the authorities.

This policy does not promise that any particular step will be taken in a given case.

How to report misuse

Use the contact page. It lists the right route for privacy questions and security issues.

1. Say in a few sentences what happened and roughly when.
2. If it concerns a page, include the page address.
3. If it concerns a suspicious message, describe it in your own words. Do not forward attachments, and do not open suspicious links again.
4. Leave out personal histories, other people's personal information, passwords, codes, and private records. See what not to send.

You do not need to name anyone or include their details to make a report. A report sent by email carries your email address, so it is not anonymous.

Wrong Train is not a legal, clinical, or crisis service. If you are in immediate danger, contact local emergency services. See Safety and service limits for more.

Changes to this policy

This is version 1.0 of this policy. The version and effective date appear at the top of this page. When the policy changes, the new version is published here with a new version number and effective date.