Accessibility and website feedback
What this help center is built to support, what it does not claim, and how to report a barrier or ask for another format.
This help center is designed to work with a keyboard, a screen reader, zoom, and your device's light, dark, and reduced-motion settings. It does not claim formal accessibility conformance. If something gets in your way, report it through the contact page.
How this help center is built
These are design intentions, not the result of a formal test.
- Clear structure. Each page has one title and section headings in order, so assistive technology can list sections and move between them.
- Skip link. Near the top of each page, a Skip to main content link lets keyboard users move past the header.
- Visible focus. When you move through a page with the keyboard, the focused link or control shows a clear outline.
- Readable without JavaScript. Pages can be read and navigated without JavaScript. The search box needs it and stays hidden without it; the list of all articles still works.
- Reduced motion. If your device is set to reduce motion, transitions and animations are turned off.
- Light and dark. Colors follow your device's light or dark setting.
- Text that resizes. Text sizes follow your browser's settings, so text grows when you raise the default size or zoom in.
What is not claimed
The design target is the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. That is a goal, not a conformance claim. No formal accessibility audit or certification is claimed for this help center, and some barriers may remain.
The landing page at wrongtrain.com is built and published separately. It may differ from this help center, and the points above do not describe it. Barriers you find there are worth reporting too.
How to describe a barrier
Where you can, include:
- The page address, copied from your browser's address bar.
- What you were trying to do, such as reach the search box or read a list of steps.
- What happened instead, such as focus disappearing, text overlapping when zoomed, or headings read out of order.
- Your assistive technology and browser, only if you are comfortable sharing them.
Synthetic example: "Page: support.wrongtrain.com/articles/. I was moving through it with the Tab key. After the search box, I could no longer see which link had focus. Firefox on a laptop, keyboard only."
You do not need to explain why you use a particular setting or tool. Please leave out health details and other personal information; the barrier itself is what matters. See what not to send.
Asking for another format
If information in this help center is hard to use in its current form, you can ask for it as plain text by email. Ask through the contact page and say which page you need.
Where to send a report
Send accessibility barriers through the contact page. For unclear wording or other website feedback, use Report a website problem. If a page or link is broken rather than hard to use, read Page or link not working.